ISERVICE: THE NEW ONLINE TECHNICAL ASSISTANCE PLATFORM FOR KOHLER ENGINES
Once again, the KOHLER Group is redefining customer service standards with
iService, the new multimedia platform which adds the increased availability and ease of use offered by technological evolution to the traditional tool for viewing technical manuals.
This innovative solution combines efficiency and effectiveness of information in a single environment containing the entire Kohler Engines aftersales universe: use and maintenance manuals, workshop manuals, spare parts catalogues, and the entire area dedicated to the warranty system. The system also offers the opportunity to take advantage of online distance learning and to assess the level of expertise attained via an automatic testing system.
The system is initially only available for KDI engines, but will be progressively extended to cover all KOHLER Engines petrol and diesel product ranges.
The platform, which has been designed to meet the needs both of the service network and of end users, offers simple and intuitive interactive contents, which can be easily accessed from smartphones and tablets as well as PCs.